LifeCare Residences Information & Updates


Notice To All Residents - 13th May 2020

Welcome to Level 2



Dear Residents,


Following the government’s announcement to move to Alert Level 2 on Thursday 14 May, we wanted to share with you what Level 2 means for residents at LifeCare Residences. 


We are pleased to see that Level 2 will see the lifting of our bubbles and allow us to reconnect with our families, friends and loved ones. Therefore, visitors are welcome to the villages, but we do ask you continue to be vigilant and if any visitors are unwell, or have been around anyone who is unwell, that they stay at home.  Care home visitors are also welcome, but we do ask that you call us to arrange a time before coming to visit.  Please be aware that for contact tracing purpose all visitors will be required to sign in.  


All communal areas will reopen under Alert Level 2.  Although we can resume many of our daily activities, we must continue to be careful by practicing physical distancing and hygiene standards.     


There is still a need to remain cautious to prevent the spread of COVID-19.  So, if you are feeling unwell or developing any of the symptoms linked to COVID-19 we ask that you notify us and your GP, we are here to help.


Lastly, we would like to express our gratitude to you for your cooperation in maintaining the social distances recommended by our Government during the past 7 weeks of level 3 and 4 lockdowns.


We understand how difficult this experience of isolation has been for you and your loved ones. Our absolute priority has been to ensure your safety and the safety of our very special communities and we will continue to do so through Level 2 and this COVID-19 crisis.


Best Regards,

Neville Cook




Level 2 Protocols Summarised – Source


Personal Movement


At Alert Level 2, you can leave home to do more things, but you should follow public health measures and consider others around you.

Follow these physical distancing rules:

  • Keep your distance when out and about (ideally 2 metres).

  • 1 metre from others in most other environments, unless there are mitigating measures. Examples of times where you should keep 1 metre between groups include cafes, church groups, gatherings, restaurants and retail stores.

  • Take extra care if you interact with people you don’t know. These situations include playgrounds, parks, shopping malls or walking along the street.


There will be a few times at Alert Level 2 where it won’t be possible to maintain physical distance, so there will be other measures to manage public health risks. Examples include hairdressing, physiotherapists, home help, and public transport.


Travel and Transport


You can travel, but make sure you do it in a safe way.

COVID-19 is a disease you can spread without knowing you have it. You can travel around the country if you follow good personal health measures. You will need to keep records of what travel services you use and keep track of who you have been in contact with. You should keep your distance from groups of people you don’t know. You should minimise the number of places you stop on the way to your destination.

You must not travel to events which do not meet the requirements for gatherings at Alert Level 2.

Tips for minimising risk while travelling:

  • If you can, try to take public transport at off-peak times.

  • Avoid sitting next to someone you don’t know, or standing.

  • If you’re flying or taking other forms of transport that involve bookings, follow the physical distancing instructions from your transport operators.

  • You must not travel if you are displaying symptoms of COVID-19, awaiting a test, or if you need to self-isolate.


Gatherings, Events & Public Venues


Gathering at your home

You can have friends and family over to your home, but gatherings are limited to up to 10 people, or the people who usually live in your house.

Play it safe — keep surfaces clean, wash your hands, and keep the numbers low so you can practice safe physical distancing.



Gathering outside your home


You can attend gatherings in controlled settings outside of your home. Gatherings include:

  • weddings

  • family events

  • religious services

  • public meetings.


Gatherings must:

  • have no more than 10 people

  • not be longer than 2 hours

  • keep high hygiene standards

  • record attendees to ensure contact tracing can be conducted if necessary.


You can’t participate in any gatherings if you have COVID-19 symptoms or if you need to be in isolation for any reason.



Funerals and tangihanga

Up to 50 people are allowed at funerals and tangihanga at Alert Level 2.


Funeral directors can seek approval to allow up to 50 people to attend a funeral or tangihanga. The Ministry of Health must be satisfied that a range of public health measures can consistently be met, such as physical distancing, hand hygiene and no food and drink congregations afterwards.

Updated guidance on the process for funeral directors will be available shortly.  

Public venues

Many public venues will be open again at Alert Level 2. This includes:

  • museums and libraries

  • cinemas

  • markets

  • restaurants, cafes and bars (only for dining at first).


Detailed guidance about the numbers allowed in public venues like museums and libraries will be released soon. They must maintain appropriate physical distancing.

Restaurants, cafes and bars must:

  • keep groups of attendees 1 metre apart

  • not have groups larger than 10 people

  • not have more than 100 people in total — this excludes staff.


Hospitality venues can only serve customers if they are there to dine.

Some venues will stay shut if they can’t open safely.


Workplaces and Businesses


Golden rules for business at Alert Level 2

Do everything you can to reduce the risk of COVID-19 transmission at work — we all have a part to play in keeping each other safe. 

  1. COVID-19 is still out there. Play it safe.

  2. Most businesses can operate if they can do so safely. Alternative ways of working are still encouraged where possible.

  3. Talk with your workers to identify risks and ways to manage them.

  4. Ask everyone, workers, contractors and customers, with cold or flu-like symptoms to stay away from your premises.

  5. Keep groups of customers at least 1 metre apart.

  6. Keep contact-tracing records of anyone who will have close interaction (workers, contractors or customers).

  7. Reduce the number of shared surfaces, and regularly disinfect them.

  8. Wash your hands. Wash your hands. Wash your hands.